This theme comes with In-Dashboard access to search our Help Docs and submit a Help Ticket -- without every leaving your WordPress Admin!
Since we like to give our customers as many choices as possible, we used a very simply plugin to integrate this feature into our theme. This also means that if you don't want or need this feature, you can disable it by turning the plugin off or deleting it.
Since this is a plugin, make sure you have installed the Recommended Plugins.
No setup required other than installing and activating the plugin along with the other Recommended Plugins!
The plugin is called GLS Admin ZenDesk Help Widget and will be installed with the other Recommended plugins, no setup required.